Text testimonials are written reviews submitted by your customers.

They're the most common type of testimonial and the easiest for customers to submit.

What's Included in a Text Testimonial

When a customer submits a text testimonial, the following data is captured:

• Star Rating — A rating from 1 to 5 stars
• Written Content — The customer's review text (their actual testimonial)
• Customer Information — Name, email, company, job title, and any custom fields you configured
• Submission Timestamp — When the testimonial was submitted

How Customers Submit Text Testimonials

1. Customer visits your form URL
2. They see the star rating selector and tap/click their rating (1-5 stars)
3. They type their testimonial in the text area
4. They fill in required fields (name, email, etc.)
5. They check any consent checkboxes (if configured)
6. They click Submit
7. They see the thank-you page

The entire process typically takes 1-3 minutes.

Star Ratings

Every text testimonial includes a star rating:

In your embeds, you can filter testimonials by minimum rating — for example, only showing 4-star and 5-star testimonials on your Wall of Love.

Text Testimonials in Embeds

Text testimonials display beautifully in all embed types:

• Wall of Love — Shows as cards with the star rating, quote text, customer name, and company
• Carousel — Scrolls through text testimonials one at a time
• Single Testimonial — Highlights one text testimonial prominently
• Badge — Shows the aggregate rating and count across all text testimonials

Limits

Text testimonials are unlimited on all plans — Free, Pro, and Business. There is no cap on how many text testimonials you can collect.

Tips for Getting Great Text Testimonials

Give Customers Prompts

Some customers don't know what to write. In your form's subtext or in your outreach message, suggest prompts:

• "What specific problem did we solve for you?"
• "How has [product] impacted your business?"
• "What would you tell someone considering [product]?"

Keep Fields Minimal

The fewer fields customers have to fill out, the more likely they are to submit. For text testimonials, name and the review itself are often sufficient.

Ask at the Right Time

Request testimonials after positive experiences — a successful support interaction, a product milestone, or a completed project.

Follow Up

If someone agrees to submit a testimonial but hasn't, a gentle follow-up email with the direct link often does the trick.