This article covers frequently encountered issues and their solutions.

Form Issues

Form Page Not Loading

• Check the URL — Verify the workspace slug and form slug are correct
• Form deleted — The form may have been deleted by a workspace member
• Browser cache — Clear your browser cache and try again
• Ad blockers — Some ad blockers may interfere with form loading. Try disabling them temporarily.

Form Won't Submit

• Required fields — Ensure all fields marked as required are filled in
• Internet connection — Check for a stable internet connection
• Video still uploading — If submitting a video testimonial, wait for the upload to complete before clicking Submit
• Browser issue — Try refreshing the page and submitting again
• Try a different browser — If the issue persists, switch to Chrome

Consent Checkbox Not Appearing

• Verify that the consent checkbox is enabled in your form's GDPR settings
• Save the form after making changes
• Refresh the public form page to see the update

Embed Issues

Embed Not Displaying on Website

• Check the embed code — Ensure the full <script> tag is pasted correctly
• Verify attributes — data-workspace and data-embed must match your actual slugs
• Browser console — Open developer tools (F12) and check for JavaScript errors
• Content Security Policy — Your website's CSP may be blocking the Loveboard script. Add app.loveboard.io to your allowed script sources

Embed Shows No Testimonials

• No approved testimonials — Only approved testimonials appear in embeds. Check that you have approved testimonials.
• Filter mismatch — The embed's filters (form, type, rating) may be excluding all testimonials. Check the embed editor.
• Wrong form selected — The embed may be connected to a form with no testimonials

Embed Sizing Problems

• Don't set a fixed height on the embed's container — the widget auto-sizes
• Ensure the parent element has sufficient width
• If using WordPress, make sure the HTML block is not inside a column that's too narrow

Team Issues

Invitation Email Not Received

• Check the spam/junk folder — Look for emails from engineering@loveboard.io
• Verify the email — Make sure the correct email address was entered (no typos)
• Resend — Cancel the invitation and send a new one
• Email provider blocking — Some corporate email filters may block automated emails. Try a personal email address.

Can't Invite More Members

• You've reached your plan's team member limit
• Upgrade your plan to increase the limit
• See Plan Comparison for team member limits

Can't Access Workspace Settings

• Only Owners and Admins can access workspace settings
• Ask your workspace owner to change your role to Admin if needed

Billing Issues

Payment Failed

• Verify your payment method is valid and not expired
• Check that the card has sufficient funds
• Try a different credit or debit card
• Contact your bank if transactions are being blocked

Plan Not Updating After Payment

• Refresh the page
• Sign out and sign back in
• Wait a few minutes — sometimes Stripe webhooks take a moment to process
• If the issue persists, contact support with your payment confirmation

Can't Find Invoice

• Go to Settings → Billing → Invoices
• Click Manage Billing to access the Stripe customer portal for a complete invoice history

Account Issues

Forgot Password

1. Go to the sign-in page
2. Click Forgot Password
3. Enter your email address
4. Check your inbox (and spam folder)
5. Click the reset link and set a new password

Can't Sign In

• Verify you're using the correct email address
• Try resetting your password
• Clear your browser cookies and cache
• Try a different browser

Data Export Not Downloading

• Check your browser's download settings — the file may be blocked
• Try a different browser
• Ensure you have a stable internet connection
• If the workspace has many testimonials, the file may take a moment to generate

Still Need Help?

If your issue isn't covered here, contact our support team with: 1. A description of the issue 2. Steps to reproduce it 3. Your browser name and version 4. Any error messages you're seeing 5. Screenshots if applicable